Through this web portal, the customer (understood to be any individual or legal entity) may purchase the products offered by LAIETANA DE LLIBRETERIA, S.L. (hereinafter laie.es). For products that alhambratienda.es does not have in stock, laie.es shall simply pass on the customer's order to the distributor. If the distributor confirms that the product requested by the customer is in stock, the customer may start the process of acquiring the product through this web portal, under the terms and conditions established herein.
'Contract' means the sale and purchase transaction that is implemented through this document.
'Product' means the goods being purchased.
On alhambratienda.es you must be registered as a customer to:
- check the status of pending orders,
- check or modify your personal information,
- create and manage a wishlist,
- subscribe to the email newsletter.
You can register as a customer by filling in the registration form (accessed from the ‘customers’ section in the main menu), or whenever you are asked for your login ID (login page). Please note that the information you enter during registration will be used as the default ‘billing information’ when you place an order. Immediately after completing the form and sending the information, you will receive a welcome email with your registration information and you will be able to use all restricted access services.
Your email address and password identify you as a customer. If you have forgotten your password, select the corresponding option and we will send it to your email.
You can modify your personal data (change of address, email, etc.) or change your password through the ‘customers’ section in the main menu. If you place an order, we will use the most recent data that you have given us.
The purchase can only be completed in Spanish or English. To make a purchase you must be registered as a customer (see previous point). After clicking ‘buy’ from the shopping cart page, you will be directed to a form with all the delivery and payment information. Once the purchase is confirmed, your registration data will be used to confirm the purchase. This will generate an electronic document that will be archived by Laie. You will not be able to access this document. You must correct any mistakes you made when registering your information before confirming the purchase. If you find an error immediately after confirming your purchase, you should contact Laie immediately to report this fact.
Products that appear in our database correspond to items that have been registered at some point in one of our bookstores, and the information displayed is based on said registration.
Therefore, for any products which are not immediately available (item ‘not available’; item ‘sold out’), the information on availability and price will be provided by the distributor. alhambratienda.es shall simply pass on the customer's request to the distributor. Once the availability and price of the product has been confirmed by the distributor, the client will be informed via email whether they can start the purchase procedure through this website.
The prices shown on our website are inclusive of VAT (Value Added Tax).
The price of the books is subject to changes by the publisher and, in the case of imported books, to fluctuations in the currency of origin.
For orders placed from countries outside the European Community, Value Added Tax (VAT) must be deducted from the total amount of the order: 4% for books and 21% for other objects and audiovisual materials
Once the purchase has been confirmed, you wll receive an acknowledgment of receipt within 24 hours after confirmation, detailing the purchase information.
By default, the billing and shipping information is the same as on the customer registration form. You only need to enter separate shipping details if they are different to the billing details.
It is possible to collect the order from any of our stores, within the established time, provided that confirmation has benn received that it is available at the selected store.
In the case of deliveries, the shipping costs will be added to the total price of the order. If you have ordered several products, we will try to group them in a single shipment whenever possible, provided this does not delay the delivery too much.
It is possible to collect the order from any of our stores, within the established time, provided that confirmation has been received that it is available. This must be indicated in the order form.
The shipping costs will be calculated according to the following table (see table)
The final delivery cost will be shown on the invoice issued by Laietana.
For shipements to non-EU countries, Laietana will not be responsible for any applicable taxes, customs duties, or the charges.
If you select the "collect" option, payment will be made at the collection point, at the time of collection.
In the case of deliveries, buyers may choose to pay for the product in one of the following ways:
- Cash on delivery (only valid in Spain)
- Credit card: Visa (Visa Electron not accepted) or MasterCard
alhambratienda.es will send the corresponding invoice to the customer with the order. Credit cards will be charged when the product is shipped.
All personal information is sent throught SSL (Secure Socket Layer), a system that guarantees the confidentiality of the data. Only information that is strictly necessary is requested. Laietana will not use this information for any purpose other than has been agreed, nor will it pass on or sell the information to third parties. The data is stored in the Laietana database. The custormer can access and modify the information at any time, from the website. Customers can also request that their information is deleted.
To chech the status of your pending orders, click on "myy account" in the upper right-hand corner of the main menu. After logging in (login page), you will be able to access your orders page, where you will find the pending products sorted by data and the status of the order.
Order status table:
- in process: we have received your order form and we will be in contact soon.
- available: we have received your order. Please wait for the order to apperar as "received".
- delayed: we cannot deliver the order within the expected time period, but we will let you know when the product is available.
- available soon: you have ordered a product that is not yet for sale. We will notify you as soon as we receive it.
- cancelled: we're sorry, but we will not be able to fulfil your order.
- received: we have sent your order to the stor where you will be able to pick up (if you marked "colletion at... one of the indicated stores in the order form).
- sent: we have sent your order to the address you provided.
The subscriptions service involves regularly receiving information by email. To subscribe you must be registered as a customer. You can modify or cancel your subscription throught the "subscriptions" option in the main menu.
You have the right to withdraw from this contract wihin 14 days withot having to provide a reason. The withdrawal period expires after 14 calendar days from the date on which you or a third party (other than the carrier) receive the goods. To make sure you are complying with the withdrawal period, you simply have make known your intention to exercise your right to withdrawal before the end of said period.
To exercise the right or withdrawal, you must notify us of your decision to withdraw form the contract by means of an unequivocal statement (for example, a letter sent by post, fax or email) to the following address:
- Laietana de llibreteria, S.L.
- Calle Pau Claris, 85 (Barcelona CP. 08010)
- Contact email: firstname.lastname@example.org
- You may use a withdrawal form wich you can find here, althought you don't have to use this template.
All products sold through our website are guaranteed in accordance with current legislation. For more information on this subject, please send us an email to email@example.com
Any complaint or claim related to the service provided through the site www.alhambratienda.es, or regarding a product, may be addressed to:
- Laietana de Llibreteria, S.L.
- Calle Pau Claris, 85 (Barcelona CP 08010)
- Contact email: firstname.lastname@example.org
- Customer service number 93 412 68 32
You must provide us with your full name, ID, email and telephone number, as well as the reason for the complaint or claim. After receiving your complaint or suggestion, our customer service department will proceed to send you a confirmation email with an incident number within 48 hours. Our staff will contact you via the email address or telephone number you have given to us in order to resolve the problem.
In the event that any conflict or dispute should arise in the interpretation or application of these contractual conditions, the Courts and Tribunals that shall rule on the matter, if applicable, shall be those appointed by applicable legal regulations on competent jurisdiction, which address, in the case of final consumers, the place of fulfillment of the obligation or the domicile of the purchasing party.
In any case, the customer will have every right to make an appeal before the Consumer Arbitration Board.
In the case of a purchase or sale made by a company that does not have consumer status under Royal Decree 1/2007, both parties shall be subject to the Courts and Tribunals of BARCELONA (Spain), expressly waiving any other jurisdiction.